1. Information We Collect
When you register and use the winway platform, we collect various types of information to ensure services can be delivered safely and effectively. The information collected covers the following categories:
Personal Account Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, confirm that you meet the minimum age requirement, and for account-related communications.
Device & Browser Information
We automatically collect technical data when you access the winway platform, including device type, operating system, phone model, web browser version, IP address, and general location data. This information is used to optimise the user experience and detect any suspicious activity.
Payment Information
Financial transactions on the winway platform are conducted in Malaysian Ringgit (MYR). We record transaction details including the payment method used, amount processed, date and time of transaction, and settlement status. Full card numbers and e-wallet passwords are not stored on our servers — payment processing is handled by third-party processors that comply with industry security standards.
Platform Usage Data
We record usage patterns including games accessed, active session duration, bets placed, and navigation actions within the platform. This data is used to improve our services and detect any misuse.
2. How We Use Your Information
Information collected by winway is used solely for legitimate purposes directly related to the delivery of platform services. The primary purposes for which your data is used are as follows:
- Account management — processes registration, verifies identity, and enables secure login.
- Financial transaction processing — handles deposits, withdrawals, and transaction records in MYR.
- Service improvement — analysing usage data to improve the interface, platform performance, and overall user experience.
- Service communications — sends account-related notifications, security updates, and relevant transaction information.
- Fraud prevention and security — detects and investigates suspicious activity to protect users and the integrity of the platform.
- Legal compliance — fulfils reporting obligations to the relevant authorities where required under Malaysian law.
Winway will not use your data for third-party marketing purposes without your explicit prior consent.
3. Cookies & Session Tracking
The winway platform uses cookies and similar tracking technologies to ensure smooth platform functionality and deliver a better experience to users. Cookies are small data files stored on your device when you access our website or app.
Types of Cookies Used
- Session cookies — Required to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies — Saves your language settings and display preferences to ensure a consistent experience on every visit.
- Analytics cookies — Collects aggregated, anonymised usage data to help us understand how users interact with the platform and make relevant improvements.
You can manage your cookie settings through your web browser. However, disabling required cookies may affect certain functions of the winway platform, including your ability to stay logged in.
4. Data Storage, Security & Information Sharing
Data Storage Security
Your personal data is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to staff who require it in the course of their duties, and all such personnel are bound by strict confidentiality obligations.
Winway implements appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or accidental destruction. These include the use of encryption protocols during data transmission and strict access controls at the system level.
Third-Party Data Sharing
Winway does not sell, rent, or trade users' personal data to any third party for marketing purposes. Your data may only be shared in the following limited circumstances:
- With approved payment processors to complete your financial transactions.
- With technical service providers who assist in platform operations, subject to binding confidentiality agreements.
- When required by law, court order, or the directive of a lawful authority in Malaysia.
All third parties involved in processing winway user data are required to comply with data protection standards equivalent to those in this policy.
5. User Rights & How to Contact Us
As a winway platform user, you have the following rights regarding your personal data:
Access Rights
You have the right to request a copy of the personal data we hold on your account. Requests can be submitted by email to our support team and will be processed within a reasonable timeframe.
Right to Rectification
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Some account details can be updated directly through the profile settings in the winway platform. For other corrections, please contact our support team.
Right to Erasure
You may request the deletion of your account and personal data. Certain data may need to be retained for a specified period to fulfil relevant legal or financial obligations. winway will inform you of any data that cannot be deleted and the reasons why.
Privacy Policy Changes
Winway reserves the right to update this privacy policy at any time. Users will be notified of any material changes via in-platform notifications. Continued use of the platform after changes take effect will be deemed acceptance of the updated policy.
How to Contact Us
For any enquiries regarding privacy, data rights, or this policy, please contact the winway support team by email at [email protected]. You may also refer to the FAQ page us for answers to our most frequently asked questions.
Still Have Questions About Your Data?
The winway team is here to help you understand how your data is used and protected. Contact us or visit our FAQ page for more information.